Privacy Policy
Privacy Policy
Effective Date: March 30, 2026
The Sarkon Medical Centre, which includes our Priority Primary Care Centre in Wodonga as well as our dedicated clinics in Albury and Culcairn, remains fully committed to protecting the privacy and confidentiality of every patient. This comprehensive policy explains how our team collects, utilizes, and discloses your personal and health information in strict accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Our practice collects information that is strictly necessary to provide you with high-quality healthcare services. This data typically includes administrative details such as your full name, date of birth, residential address, and contact numbers, alongside essential Medicare or health fund information. Furthermore, we maintain detailed health records including your medical history, family history, current medications, known allergies, immunization status, and relevant social history.
We primarily collect this information directly from you through patient registration forms, whether they are completed digitally or on paper. Information is also gathered during professional consultations with our general practitioners, nurses, and allied health staff. Additionally, we may receive data through integrated online booking platforms or from third-party healthcare providers such as specialists, hospitals, and diagnostic services like pathology or radiology.
Your sensitive health information is used solely for the purpose of providing medical care and ensuring clinical safety. This involves sharing necessary details with other healthcare providers involved in your treatment plan. We also use your information for administrative tasks such as billing through Medicare or private health funds and for clinical recalls or appointment reminders. Sarkon Medical Centre does not use your personal information for marketing purposes without your express and prior consent.
We take significant technical and physical steps to ensure your information is held securely at all times. Digital records are stored within password-protected and encrypted medical software, while any physical records are kept in secure, restricted-access areas. Access to these records is limited only to authorized staff members who require the information to perform their specific duties.
You maintain the right to access the personal information we hold about you and to request corrections if you believe any details are inaccurate or outdated. While we provide access in most cases, a reasonable administrative fee may apply for the cost of providing copies of extensive medical records. When you visit our website, we may collect non-identifiable data to improve site functionality, though we are not responsible for the privacy practices of external sites linked on our pages.
If you have a concern regarding how your privacy has been handled or wish to provide feedback, please contact our Practice Manager at our Albury or Wodonga locations. If you find our internal response unsatisfactory, you may further contact the Office of the Australian Information Commissioner.